The Accounts Receivable Associate is responsible for conducting pre-call analysis, maintaining documentation for insurance claims, performing post-call analysis, providing accurate information to customers, and analyzing accounts receivable data to investigate underpayment issues and denial reasons.
- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record after-call actions and perform post call analysis for the claim follow-up
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
Top Skills
Client Software
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