Accessibility Lead - Testing

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As an Accessibility Test Lead in consumer and community banking , you will champion inclusivity by ensuring our digital products meet the highest accessibility standards. Join a team that thrives on collaboration and innovation, where your leadership will guide the development and execution of comprehensive test plans. You will mentor a dedicated team of testers and work closely with cross-functional partners to embed accessibility into every stage of our development process. This role calls for a strategic thinker who is ready to tackle complex challenges and nurture a growing team. If you are passionate about making digital platforms more inclusive, we invite you to lead the charge in transforming our products for all users.
Job Responsibilities:

• Conduct comprehensive accessibility testing on digital products, including web and mobile applications, using a variety of assistive technologies and tools to ensure compliance with WCAG 2.1 and 2.2.
• Identify accessibility barriers and provide recommendations for remediation.
• Develop test project plans, test schedules, and test plans as defined by the Digital Product Lifecycle.
• Create and maintain test scripts for accessibility testing.
• Perform manual and automated accessibility testing using various tools and assistive technologies.
• Document accessibility issues and findings using JIRA, providing clear and actionable recommendations for remediation, and use data to identify and drive improvements to product features.
• Participate in planning and stand-up meetings.
• Make broad scope decisions independently and identify opportunities to improve accessibility testing processes and methodologies.
• Collaborate with cross-functional teams, including developers, designers, and product managers, to address accessibility concerns.
• Coach colleagues and clients in various settings, lead technical discussions, and make decisions to resolve complex issues, while building relationships with stakeholders to support digital accessibility and communicate policy changes.
• Build relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures.

Required qualifications, capabilities, and skills:

• 7+ years of relevant accessibility testing knowledge in digital, customer facing programs or functions.
• Minimum of a Bachelor's degree in a related field.
• Broad knowledge of accessibility barriers as well as the tools and techniques for overcoming them.
• Expert knowledge of accessibility standards including WCAG 2.1 & WCAG 2.2, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act.
• Ability to discern accessibility issues from wireframes and code.
• Ability to analyze and employ problem-solving skills to recommend the best solution. Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects.
• Detailed accessibility knowledge in a broad range of technologies including platforms like Windows, macOS, Android and iOS, Video, other digital media, PDF and other document standards.
• Hands on knowledge of assistive technology (e.g. screen readers, magnifiers, alternative input, etc.).
• Working experience in JIRA tickets, qTest, Zephyr or other testing applications.
• Technical knowledge including but not limited to Web Accessibility Initiative - Accessible Rich Internet Applications (WAI-ARIA), HTML5, CSS, JavaScript.
• Excellent communication, critical thinking and problem-solving skills required.

Preferred qualifications, capabilities, and skills:

• Certification in accessibility (e.g. DHS Section 508 Trusted Tester, IAAP Certified Professional in Accessibility Core Competencies) is a plus.
• Basic knowledge of VPAT / ACR documents.
• Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending "Best in Class" practices.
• Working knowledge of Agile and Jira.
• Experience with usability and accessibility research.
• Ability to leverage industry knowledge to discern future trends.
• Mobile accessibility on Android and iOS.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.