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Provide production support for Oracle Finance Cloud modules, work with Oracle on patch releases, collaborate with business teams, translate business requirements into functional specifications, troubleshoot and resolve production issues.
Senior Support Engineer responsible for incident management, production issue resolution, system health monitoring, and implementing corrective actions. Requires an engineering degree with 3+ years of experience in Application Support, knowledge of AWS and CI/CD, and ITIL processes. Must have strong communication and documentation skills and be ready to work in shifts.
Build and manage multiple high performance Software Development teams, deliver high quality enterprise grade software, collaborate across teams for application releases, engage in hands-on design and architecture, hire and mentor developers, diagnose and analyze production issues, work with stakeholders, foster continuous learning and improvements.