Ascensus
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Motivate, lead, and support team members to provide excellent customer service, coordinate with other managers for consistent professional services, develop staffing strategies, perform valuation data analysis and report writing, manage team activities on a daily basis.
Monitoring service levels, performance, and metrics in real-time, communicating changes to operations, updating reports, and supporting the WFM team. Maintaining relationships with key stakeholders and assisting with workforce scheduling.
Monitoring service levels, performance, and KPIs in real-time, updating staffing, communicating changes, reporting performance, and building relationships with stakeholders in a call center environment.
Responsible for various financial processes, training team members, monitoring progress, ensuring key business metrics are met, and reviewing processes. Requires communication, problem-solving, and analytical skills, along with knowledge of MS Office and Excel.
Conduct benefit calculations for pension plans, perform data analysis, prepare valuation reports, and assist with special projects in a fast-paced environment. Bachelor's degree in Actuarial Science/Statistics/Mathematics required with excellent communication and problem-solving skills.