This is a remote position.
The Senior Director of People & Operations is responsible for managing and strengthening day-to-day people operations to support a high-performing, equitable, and scalable organization. This role partners closely with the Chief of Staff and leadership team to ensure HR processes run smoothly across hiring, employee experience, and internal systems.
The Senior Director of People & Operations will lead a lean HR team (recruitment and operations). This is a hands-on role focused on execution, consistency, and continuous improvement across core HR functions.
Talent Acquisition
Partner with hiring managers to support end-to-end recruitment processes
Manage and improve candidate experience from sourcing through onboarding
Ensure structured hiring practices (clear Job Descriptions, interview processes, evaluation criteria)
Track key hiring metrics (time-to-fill, pipeline health, offer acceptance)
Support building diverse candidate pipelines aligned with organizational goals
HR Operations & Systems
Manage and optimize HR systems (e.g., Zoho)
Ensure HR processes are well-documented, consistent, and scalable
Maintain accurate employee data and reporting
Support payroll inputs and coordination with finance
Ensure compliance with India labor laws and statutory requirements
Improve operational efficiency across HR workflows
Employee Experience & Transitions
Oversee onboarding and induction processes for new hires
Support employee engagement initiatives and feedback mechanisms
Manage employee lifecycle processes (role changes, exits, transitions)
Ensure clear and consistent communication during organizational updates
Identify and address employee experience gaps and retention risks
Oversee and manage annual appraisal processes
DEI & Culture
Support initiatives that promote an inclusive and equitable workplace
Embed inclusive practices into hiring and employee experience processes
Partner with managers to reinforce strong team culture and engagement
Track and monitor basic DEI metrics (e.g., gender representation in hiring)
General Administration & Operations
Oversee day-to-day office and workplace operations to ensure smooth functioning
Manage facilities administration, vendor coordination, and office maintenance needs
Maintain oversight of inventory, supplies, and equipment
Support procurement and purchasing processes for operational needs
Partner with leadership to support special projects and cross-functional operational needs
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